Terms & Conditions General
CATALIN IONUT ARGHIRE trading as MR.CIA CHAUFFERING, isregistered in England under individual operator. Registered office address: 15-17 High street Elstree, Hertfordshire, WD6 3BY.
MR.CIA CHAUFFERING reserves the right to amend these Terms and Conditions at any time for quality testing and development. Any changes will be promptly posted on the MR.CIA CHAUFFERING website’s homepage, with users notified within 14 days of the updated Terms & Conditions. Continued use of our website implies acceptance and adherence to these terms and conditions unless explicitly objected to. The continued use of MR.CIA CHAUFFERING services also constitutes acceptance by the user.
1. When a booking is confirmed, MR.CIA CHAUFFERING enters into a binding contractual obligation with the passenger to provide the journey as outlined in the booking details. This agreement ensures that the services described, including the pickup and drop- off locations, vehicle type, and any agreed preferences, are delivered as specified and in compliance with the Private Hire Vehicles (London) Act 1998.
1.1 Please be advised that playing loud music within any of our vehicles is strictly prohibited. This policy is in place for passenger safety and to prevent any distractions for our chauffeurs while driving.
1.2 Alcohol consumption is not permitted in any of our vehicles without prior permission. The customer is liable for any damages arising from spills on seats or other vehicle surfaces.
1.3 Under no circumstances are any illegal drugs allowed. Our chauffeurs have the right to refuse service to any passenger under the influence of drugs. In such cases, no refunds will be issued, and the customer will be solely responsible for the full fare.
1.4 All our chauffeur services are pre-booked, and it’s important to note that the vehicle may have other bookings immediately following your trip. If additional time is required beyond the initially booked hours, it is at the discretion of the chauffeur. We recommend scheduling any additional hours in advance to avoid inconvenience.
Contract of Service and Changes to Offers
All terms and conditions outlined here in apply to services arranged and provided by MR.CIA CHAUFFERING.
2.1. After booking and commencement of the service, additional charges may apply, such as extra hours, additional stops, extra mileage, waiting time, parking fees, and address changes, all in accordance with our latest pricing structure.
2.2. All hourly bookings must conclude in the same city as the trip’s starting point. If the drop-off location is in a different city, an additional charge may apply.
2.3. Users can select from various vehicle classes, including Executive Cars, People Carriers, and Luxury Class vehicles, as showcased on our Vehicles page. The images on our Vehicles page are for illustrative purposes to demonstrate the vehicle classes we offer. Subject to vehicle availability, users may request an upgrade to a higher-class vehicle. While the upgrade itself isfree, charges will apply based on the upgraded category. Please feel free to contact MR.CIA CHAUFFERING at any time to discuss such matters.
2.4. Booking Times For all vehicle bookings, we require a minimum notice period of 4 hours.
2.5. Booking Areas For bookings within London, a minimum notice period of 4 hours is required. For bookings outside London but within the UK, a minimum notice period of 6 hours is required. For worldwide bookings, a minimum notice period of 48 hours isrequired.
2.6. Children When booking for children, please request child seats in the comments section and specify
the children’s ages and the type of seat required.
2.7. Conveyance of Animals
Customers wishing to bring animals on board must obtain prior permission from MR.CIA CHAUFFERING and our partners. Guide dogs will always be accommodated. However MR.CIA CHAUFFERING reserve the right to refuse transportation of animals (excluding guide
dogs) if prior arrangements were not made.
2.8. Policy on Passengers and Luggage
The luggage and seating capacities of our vehicles are clearly specified in our vehicle illustrations. When making a booking on the MR.CIA CHAUFFERING website, any extra luggage will incur additional charges based on space availability. MR.CIA CHAUFFERING
reserves the right to refuse any luggage not agreed upon or unable to fit in the vehicle’s trunk without compromising safety.
Likewise, the vehicle’s seating capacity is clearly indicated, and passengers not included in the original booking may be refused if space becomes limited and safety is compromised.
2.9. Delays
MR.CIA CHAUFFERING cannot be held responsible for delays arising from extreme weather conditions, unforeseen traffic, GPS navigation errors, or any other circumstances beyond our control. We do not accept liability or offer compensation for financial losses resulting from such delays, including missed meetings, hotel bookings, flights, or connecting flights.
3. Penalties Caused Due to Customers
Any penalties, such as parking tickets, resulting from customer actions or failure to obtain prior approvals, will be charged to the customer, including special parking fees imposed by building management, etc.
3.1. Third-Party Website Bookings
MR.CIA CHAUFFERING does not accept responsibility for bookings made through third-party ground transportation service provider websites. We only accept direct bookings through the MR.CIA CHAUFFERING website.
3.2. Change of Vehicle
In the event that a vehicle is unavailable due to sudden mechanical failure or other reasons, we will provide a substitute vehicle of a similar class.
Passenger No-Show Policy:
• A “no-show” occurs when the passenger cannot be contacted through call, SMS, or
email.
• “No-show” refers to the cancellation of the customer’s service for the booked period when the customer fails to appear at the pickup location. This policy may be waived if the customer and MR.CIA CHAUFFERING agree to a later pickup time.
• For airport pickups, the no-show period is 90 minutes.
• For non-airport pickups, the no-show period is 30 minutes.
• The chauffeur will be released with a full charge of the booking cost in the event of a
passenger no-show.
4.1. No-Show Cancellations in Case of:
(a) Transfer Services
• A no-show is only considered if the customer is absent without cancellation 30 minutes past the booked pickup time. In such cases, the full charge for the booked service must be paid, with no additional waiting time costs applied where possible.
• Airport and train station pickups are considered no-shows when the customer has not cancelled at least 60 minutes prior to the pickup time. In these cases, the full charge for the booked service must be paid, with no extra waiting time costs applied
where possible.
(b) Hourly Services of Less Than 1 Hour
• A no-show is considered if the customer fails to show up during the entire booked period at the agreed pickup time and location. The full charge for the booking must be paid in such situations. The chauffeur will wait for 1 hour, regardless of the number of hours booked, and then consider it a no-show.
• Airport and train station pickups are considered no-shows when the customer has not arrived for the booked hours after the agreed pickup time and location. The full charge for the booked service must be paid, with no extra waiting time costs applied
where possible.
4.2. Cancellations
MR.CIA CHAUFFERING may cancel bookings due to unforeseen emergencies, driver unavailability, vehicle unavailability, or extreme weather conditions, and a full refund will be provided.
Customer cancellations:
• Executive Car, People Carrier (MPV), and First Class bookings can be cancelled without charge up to 24 hours before the pickup time. Cancellations made within 24 hours of the booking will incur a 100% charge.
• Cancellations can be made by phone, email, or through the MR.CIA
CHAUFFERING website.
4.3. Changes to Booking
Changes to the destination can be made during the ride and will be subject to review and additional mileage charges by MR.CIA CHAUFFERING.
4.4. Behaviour in the Vehicle
All passengers are required to adhere to standard rules and laws while traveling with MR.CIA
CHAUFFERING Fleet:
Passenger safety is paramount.
• Doors must remain closed while the vehicle is in motion.
• Throwing objects from the vehicle is strictly prohibited.
• Protruding body parts from the vehicle is not allowed.
• Shouting from the vehicle is prohibited.
• Smoking is not permitted within the vehicle.
• Devices provided by MR.CIA CHAUFFERING may be used by passengers after brief instructions from the chauffeur. If the actual distance or hours travelled are less than originally booked, the price remains unaffected.
• Any form of physical or verbal abuse, threats, harassment, or inappropriate behaviour toward MR.CIA CHAUFFERING staff or fellow passengers will not be tolerated. Passengers under the influence of alcohol or drugs whose behaviour poses a threat to the driver, the vehicle, or other passengers may be refused travel.
4.5. Lost Property
Items left in our vehicles will be handed over to the Lost and Found department. Customers can retrieve lost items by contacting their driver or our office. The cost of returning lost items, including transportation and courier fees, will be borne by the customer. However, we do not charge for storing lost items. MR.CIA CHAUFFERING chauffeurs are not responsible for any loss or damage to luggage or property unless it results from negligence by our chauffeur. Customer properties are transported entirely at their own risk, and MR.CIA CHAUFFERING shall not be held liable for any loss or damage to such property.
4.6. Complaints
In the event of a complaint about our services, customers should seek assistance from the driver or our company at the time of the incident. If this does not resolve the issue, complaints should be submitted in writing within 12 days of the hire’s termination date. The company will acknowledge all complaints within 12 days and will generally respond in full within 28 days.
5. Payments and Premiums:
5.1 Waiting Timesfor Transfer Services
For transfer services, the first 60 minutes of waiting time are free for airport pickups after the agreed pickup time. Non-airport pickups include 15 minutes of free waiting time. After this free waiting time, additional waiting time costs will be charged at a flat rate, calculated based on the hourly booking price for the pickup location area, including the vehicle category rate (including VAT).
5.2 Additional Distance for Hourly Bookings
MR.CIA CHAUFFERING and its partners have a fixed mileage rate for hourly bookings. Any additional mileage beyond the hourly rate will incur extra charges, calculated based on the hourly booking price for the pickup location area, including the vehicle category rate (including VAT).
5.3 Terms of Payment and Transaction Fees
Customers can make payments using major credit cards. Payment will be processed immediately upon booking completion, with any additional charges incurred during the journey debited 24-48 hours after the trip concludes.
5.4 Invoice
Invoices are sent to customers as soon as their journey ends (provided no additional charges are incurred). Included with the invoice is a review form that can be sent back to us via email or through our social media pages. In cases where customers add extras, invoices and review forms will be sent within 24-48 hours after the journey ends.
5.5 Payments by Credit Card
Customers are responsible for any charges associated with currency conversion or local account variations. MR.CIA CHAUFFERING reserves the right to request credit cards and ID verification if any suspicious activity is suspected.
6. Amendments to Terms and Conditions
VIP Chauffeurs reserves the right to amend these Terms and Conditions at any time. Clients will be notified of significant changes. Continued use of our services constitutes acceptance of the updated terms.
7. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us:
Email:carghire@yahoo.com
Phone: +44 7495336626
Office Address: 15-17 High street, Elstree, Hertfordshire WD6 3BY
By booking with VIP Chauffeurs, you acknowledge that you have read, understood, and
agreed to these Terms and Conditions.
Privacy Policy
Mr.CIA Chauffering is committed to safeguarding the privacy of our website visitors. This Privacy Policy explains how we collect and use your personal information when you visit our website. If you have questions or need further information, please contact us at:
carghire@yahoo.com
Consent
By using our website, you consent to this Privacy Policy and agree to its terms.
Information We Collect
We collect personal information when you interact with our website. This information is collected to enhance your experience and improve our services. The types of information we collect include:
Transaction Data: Details about payments and services you purchase from us.
Technical Data: Information about your device,such asIP address, browser type, time zone setting, and browsing activity.
Contact Information: When you register for an Account, we may ask for your name, company name, address, email address, and telephone number.
Information you provide: When you contact us directly, we may receive additional information such as your name, email address, phone number, and message contents.
How We Use Your Information
We use the information we collect for various purposes, including:
Providing, operating, and maintaining our website.
Improving and personalizing your experience on our website.
Understanding and analysing how you use our website.
Developing new products, services, features, and functionality.
Communicating with you for customer service, updates, and marketing.
Preventing fraud.
Log Files
We follow standard procedures using log files. This data includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and the number of clicks. This information is used for analysing trends, administering
the site, tracking user movement, and gathering demographic information.
Cookies and Web Beacons
We use cookies to store information, including visitor preferences and page visits. This helps optimize your browsing experience by customizing web page content based on your browser type and other information.
Advertising Partners Privacy Policies
You may refer to the Privacy Policy of each advertising partner listed on our website. Thirdparty ad servers or ad networks may use technologies like cookies, JavaScript, or Web Beacons in their advertisements. They may collect your IP address to measure advertising
campaign effectiveness and personalize content.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the California Consumer Privacy Act (CCPA), consumers have the right to:
Request disclosure ofspecific personal data collected.
Request deletion of personal data.
Opt-out of the sale of personal data.
Please contact us if you wish to exercise any of these rights.
GDPR Data Protection Rights
Under the General Data Protection Regulation (GDPR), users have several rights:
The right to access personal data.
The right to rectify inaccurate information.
The right to erasure under certain conditions.
The right to restrict processing under certain conditions.
The right to object to processing under certain conditions.
The right to data portability under certain conditions.
Please contact us if you wish to exercise any of these rights.
Children’sInformation
We prioritize the protection of children using the internet. Our website is not intended for children under the age of 13, and we do not knowingly collect their personal information. If you believe your child has provided such information on our website, please contact us
immediately, and we will promptly remove it from our records.
Contact Information
For inquiries or requestsrelated to your personal data and privacy, please contact us at
carghire@yahoo.com
Handbook/Agreement
MR.CIA CHAUFFERING
15-17 High street Elstree , Hertfordshire, WD6 3BY
INTRODUCTION
The purpose of this document is to ensure that all drivers are aware of the policies and procedures of MR.CIA CHAUFFERING. By all drivers understanding and adhering to all sections outlined below we will be ensuring that a consistent approach and service standard is applied for all of our clients.
The result of this will be a satisfied and loyal customer base that will enable us to assist all drivers inmaximizing their earnings potential with MR.CIA CHAUFFERING.
CODE OF CONDUCT
1. Documents
1.1. All drivers must always carry two forms of photographic ID and their PCO badge whilston duty forMR.CIA CHAUFFERING.
1.2. Drivers are expected to ensure that their details held by the DVLA are always correctand current. Failure to notify of any amendments can invalidate your car insurance.
1.3. Mr.CIA Chauffering will request to see both parts of your original Driving license at 6 monthly intervals whilst you continue to be registered as a driver.
1.4. You must ensure that your DRIVER PCO PAPER AND PHOTO-CARD element of yourlicense is valid. Other documents that MR.CIA CHAUFFERING will request copies of are as follows:
1.5. Valid MOT certificate (Required for all private hire vehicles to be tested every 6 months). Brand new cars will require to be tested 12 months after the registration date and thereafter every 6 months.
1.6. Vehicle PCO License
1.7. Vehicle Insurance Certificate.
1.8. Vehicle Logbook both sides.
1.9. A passport size photo in Chauffeur Dress code.
1.10. Full Name
1.11. Phone Number
1.12. Email Address
1.13. Current Home address.
1.14. Bank Details.
All documentations are required to send to carghire@yahoo.com order to create Driver Profile.
You are reminded that the above points are legal requirements and therefore must be adhered to
whether you are driving your own vehicle, or one supplied by any rental company. Failure to provide
MR.CIA CHAUFFERING with copies of the requested documents will result in you being deemed unfit
to work.
2. Dress
All drivers are expected to turn up for work neatly presented in a dark suit, plain white shirt, dark tie
and polished shoes. Hair and facial hair must be neatly groomed and personal hygiene in order.
MR.CIA CHAUFFERING strive to present a professional image at all times and that includes not only
our vehicles and service standards but also the appearance of our drivers.
3. Phone
3.1 All drivers must be contactable by mobile phone at all times whilst on duty for
MR.CIA CHAUFFERING.
3.2 All drivers should also have a hands-free kit or Bluetooth headset. Ideally drivers should
have two handsets on different networks, and one must have WhatsApp enabled.
3.3 The ring tones must be set to low volume or vibrate and must have a professional plain ring
tone.
3.4 You must not have pop music or religious scriptures as your ring tone when driving for
MR.CIA CHAUFFERING so that the passenger does not form an opinion of you or the
Company.
DRIVER APP LOGIN PROCESS:
The driver need to their registered phone number, the app will send an OTP which needs to be
entered to LOGIN.
DRIVER APP TERMS OF USE:
All registered driver with MR.CIA CHAUFFERING would require agreeing Driver App terms of use, the
app will be asking to accept this at the time of Login to the app.
DRIVER OWNED VEHICLES
Vehicle Care
All vehicles used to service the clients of MR.CIA CHAUFFERING must be roadworthy, clean, and
presentable at all times. As a licensed private hire driver, you must ensure your vehicle is regularly
maintained and serviced as well as carrying out an MOT test at 6 monthly intervals.
Daily Checks
The following checks should be carried out on a daily basis:
Oil level
Water levels(radiator & washers)
Brake Fluid
Lights
Tyre
Car to be clean inside and out.
Left luggage check after each.
Full tank of fuel job
Vehicle Inventory
It is advisable to carry the following items in your car at all times:
Spare tyre
Wheel brace and jack
Sat Nav
Umbrella
Tissue/baby wipes and Gloves
Vehicles
All vehicles must have air conditioning, leather interior and automatic transmission.
They must also be a maximum of 5 years old and any vehicle failing to meet these
criteria will be used at the discretion of the Controllers’.
If a complaint is received about the poor standard of any vehicle by a client, MR.CIA CHAUFFERING
will not engage the driver in any further work until the issues have been rectified and the vehicle
inspected by a Controller or Director of MR.CIA CHAUFFERING
EMERGENCY AND BREAKDOWN PROCEDURES
Accidents
If you are involved in an accident, you must stop and supply your details to any interested party.
Where possible it is advisable to take photographic evidence and to remain at the scene until the
accident has been reported to the Police. Always ensure that you obtain the relevant details from
any third party.
You are required to notify the Controller immediately of the situation so that alternative
arrangements can be made for your passengers.
Breakdowns
In the event that your vehicle breaks down you must notify the Controller immediately. If you have a
passenger/s on board you should ensure their safety and wait for a replacement vehicle to arrive to
collect the passenger.
JOURNEY PROCEDURES
When you are picking up passengers you must adhere to the following procedures:
Business Addresses – you must park in an appropriate place and notify the reception staff that you
are there to pick up your passenger. If the passenger is not ready you should wait in reception
however if you do need to return to your car you must ensure that you inform the Receptionist and
leave your vehicle details so that your passenger can easily identify you i.e. colour, make,
registration number and where you are parked.
Home Addresses – You must park as close to the designated address as possible and send the
passenger a text 5 minutes prior to the scheduled pick up to inform them of your whereabouts and
confirm the vehicle type, colour and registration number. If no contact has been made by ten
minutes after the pick up time you should then call the passenger.
Please ensure however that you refer to any notes given to you by the controller as there could be
different instructions for some jobs.
Name boards – when you are required to use a name board, you must write your passengers name
clearly and stand in a prominent position so that you can be seen.
You must not be smoking whilst waiting for your passenger and if you are on a phone call you should
end this ASAP to attend to your passenger.
If it is raining you should greet your passenger with an umbrella and assist with luggage ensuring
that you open the door for the passenger before putting the luggage in the boot.
Airports & Stations – it is vital that you wait where the controller has told you to wait and also
ensure that you can hear your mobile phone. Your mobile number may be given to the passenger
who may call if there is any confusion about your meeting point.
If your passenger has a large amount of luggage, you should offer them the choice of either walking
with you to the car or waiting outside the terminal for you to collect the car and meet them.
When picking up from any address, we assume the booked time to be the time the passenger wishes
to depart. You should therefore aim to be at the pick-up point at least 15 minutes before the booked
time to allow for heavy traffic etc.
You should plan your route and aim for this to be the shortest and quickest route however if your
passenger has a preferred route that is likely to incur additional mileage you must obtain their
signature on your driver sheet to confirm this. Ask this of the passenger before you set off on your
journey.
If for any reason you are running late you MUST let the controller know so that the passenger can be
informed. The passenger MUST NOT be in a position where they are needing to call the controller to
establish where their driver is.
The controller will email you the full journey details and you must confirm with the passenger that
the time of arrival and drop off destination are still current. If there have been any changes you must
let the controller know immediately.
You must not engage in conversation with your passenger unless they initiate this. If there are more
than one passenger engaged in conversation do not attempt to join in.
Never discuss MR.CIA CHAUFFERING or fellow drivers with or in front of any passengers.
Music must be switched off when passengers are on board except if the passenger requests for this
to be turned on.
You are reminded that it is illegal for either drivers or passengers to smoke within the vehicle at any
time. Any driver allowing this to happen will not be requested to drive on MR.CIA CHAUFFERING
business again.
You should always open the doors for passengers and be courteous at all times to your passengers
even if they are considered to be rude or ignorant. If any passenger is unnecessarily rude or abusive
towards you, please report this to the controller.
At the end of each journey ensure that your passenger has not left any belongings behind. If
anything has been left, you must inform the controller immediately. The controller will arrange with
you how this will be collected.
SELF EMPLOYED ACCOUNTING
Owner drivers are self-employed driver and are therefore responsible for any Tax and National
Insurance liability that is incurred on earnings paid by MR.CIA CHAUFFERING. You should therefore
keep records of all your earnings and expenses and keep all receipts. You are also advised to appoint
the services of a professional Tax Advisor/Accountant to assist you with completing your tax returns.
COMPLAINTS
Should MR.CIA CHAUFFERING receive any complaints about you we will notify you straight away and
carry out an investigation. If the complaint is found to be valid, we will notify you of our decision for
a resolution. Depending on the severity of the complaint we may suspend you for a period . MR.CIA
CHAUFFERING also reserves the right to withhold monies to cover losses as a result.
Any driver found to be under the influence of alcohol and drugs whilst on duty will be dismissed
immediately. This includes anybody found to be over the limit due to consumption on a previous
day. Drivers should be aware of the relevant drink-drive laws and the time required for alcohol to
clear their system.
PAYMENT
The payment terms will be explained at the time of your joining date.
CONFIDENTIALITY AND INTELLECTUAL PROPERTY
You will not during the continuance of your engagement with MR.CIA CHAUFFERING or at any
time after its termination for any reason, other than the purpose of the Company, or disclose to
any person or persons whatsoever any confidential information relating to the business of MR.CIA
CHAUFFERING.
Whilst carrying passengers you agree to keep confidential any discussion that the passenger/s may
have that you have overheard.
GENERAL DATA PROTECTION REGULATION (GDPR)
MR.CIA CHAUFFERING is fully compliant with the requirements of the General Data Protection
Regulation (GDPR) which comes into effect in the UK from 25th May 2018.
As we hold your personal data we are obliged under the GDPR to ensure that you are aware of the
fact that it is held for the purpose of conducting our business and that your personal data is available
for you to view on request within 14 days or earlier if possible. The personal data we hold is secure
and not divulged to outside bodies except for the strict purposes of conducting our business
regulatory .
While you are in the employ of MR.CIA CHAUFFERING it is your responsibility to ensure that the
personal data we hold on you is up to date and correct. When you no longer undertake work for us
we are obliged to hold your personal driver data for up to two (2) years, once this requirement is no
longer active we will destroy all the personal data that we hold on you and confirm this by email to
your last known address.
I understand that I am self-employed, and as such not an employee of MR.CIA CHAUFFERING
MR.CIA CHAUFFERING reserve the right to not engage my services as a Licensed Private Hire Driver
if, for any reason:
They feel it may have a negative impact on their business, if fail to comply with company policies
outlined in Handbook and terms of use of the app.
I understand that this edition will be company policy until such time that it is renewed by MR.CIA
CHAUFFERING, and at which point I will be notified of any changes. I understand that the company
policies can be subject to change at any time.